From the time of purchase, each registered user will be entitled to unlimited free technical
support via email. Unregistered users will receive support only
if time permits. A registered user should get the feed back within
24 hours. Normally the response time is much shorter though. All
registered users will be informed of all new updates and upgrades.
Product FAQ and Knowledge Base
Also we recommend that before submitting
a question user should first consult the web page containing the
most frequently asked questions of each product and Knowledge
Base articles on our online helpdesk system. This may save time and
TurboSoft Online Helpdesk and Forum
You can submit ticket at
our support helpdesk www.tbsoftinc.com/support
Our support forum www.tbsoftinc.com/phpbb
is a great place to post problems, questions and suggestions as
well as an excellent resource to enhance your user experience.
submitting a technical question:
When you experience a problem and contact
us, it would be helpful for us to identify the problem if you attach
the relevant log messages in the email you are sending to us. To
do so, right click in the Log Window of TurboFTP (i.e. the top window)
and choose Copy All, and then paste the content (already
in the clipboard) into the mail editor window of your email client
To send us the log generated by Sync
Service module for diagnostic purpose you can bring up two types
of schedule task reports in the Task Scheduler dialog. Use
button "Scheduler Log" to view global schedule log showing the startup
and termination of all tasks; use button "Task Log" to see full
raw log of the individual schedule task currently selected in the
Scheduler. Then copy and paste the relevant log entries into your
email sent to us.
Sometimes you might think it also necessary
to include a screen shot in your email. To generate a screenshot,
simply press the "Print Screen" button on the keyboard, then open
Windows Paint, press Ctrl-V (or use Edit|Paste) to dump the screenshot,
and save it to a JPEG (if possible) or a BMP file.
Answers to most
commonly asked questions of all aspects are found in our
online FAQ. If you have questions about TurboFTP that you can't
find on our web site you may contact us with one of the following
We reply to
most e-mails within 24 hrs. Mon-Fri.
Or leave us a message now:
Feel free to leave us your message
using the form below.