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Q) When I am going to order on-line,
I found there are two different versions, with and without the sync
module. Should I buy the version with or without the sync module?.
Q)
How can I place an order using Purchase Order (PO)?.
Q)
I have ordered TurboFTP on xxxx (date), but have not received confirmation.
Q)
I cut and pasted both the distributor/name and the registration
key into the appropriate field and got a message that authentication
failed.
Q) As
we would not be able to make a purchase using the credit card, check
or money order, we would like to make a wire transfer. Could you
provide the information to complete the transaction via wire?
Q) What
is your refund policy?
Q)
When I am going to order on-line, I found there are two different
versions, with and without the sync module. Should I buy the version
with or without the sync module?
A) The TurboFTP Sync Service module is a module that allows
you to run schedule tasks as a generic NT service, which means once
you have configured and started the schedule tasks, no user logon
is necessary to keep the jobs running. The Sync Service supports
simultaneous multiple schedule tasks and offers better performance.
Note that it can only be run as NT service on windows platforms
that support it (Windows NT/2000/XP/2003 Server). The Sync Service
module can also be run as a normal console program and accomplish
an one-time FTP synchronization job or a group file transfer job
by feeding appropriate command line parameters. If you don't need
these features and advantages you can order TurboFTP without the
Sync Service module. TurboFTP GUI program alone can also do scheduled
FTP transfer and synchronization but can only do one job at a time
and cannot run it as NT service without the Sync Service module.
 Q)
How can I place an order using Purchase Order (PO)?
A)We currently do not accept the PO in its original sense.
There are however multiple payment options available, each one requiring
you to send us payment before we can issue the key code.
Q) I have
ordered TurboFTP on xxxx (date), but have not received confirmation.
A) If you use registration service of RegSoft.com or ShareIt.com,
the confirmation along with the registration code shall be sent
to your e-mail address (the one you provide in the order form) right
after the order is processed and authorized. For an order via PayPal
please allow 24 hours for delivery of your key code.
It is very important that you should
make sure you enter your contact e-mail correctly in the online
order form and make sure you check the mailbox of that e-mail address
afterwards. (Some customers used their company e-mail address to
order but forgot to check the right mailbox and expected to receive
confirmation sent to their personal e-mail address.)
Q) I copied
and pasted both the distributor/name and the registration key into
the appropriate field and got a message that authentication failed.
A) First please make sure you are using the latest version
of TurboFTP. Registration keys for different versions of TurboFTP
can be different (Check out the latest version at our download page). Unneeded characters in
the name or key copied from the notification e-mail, e.g. trailing
newline characters, can also cause this problem. To avoid this,
try entering the key pair manually. If the problem persists, contact
us now.
Q) As we would not be able to make a purchase
using the credit card, check or money order, we would like to make
a wire transfer. Could you provide the information to complete the
transaction via wire?
A) The customer should place his order online and select the
wire transfer payment option, he will then get instructions on how
much to pay and where to send the payment.
Q)
What is your refund policy?
A) Within 30 days as of purchase of our product you can request
full refund of it if you find that you are not satisfied with the
product. Our 30-day refund guarantee doesn't apply to purchase with
an amount exceeding USD 250. You will need to sign a Letter of Intellectual
Property Destruction and uninstall all copies of the software to
be eligible for refund.
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