Q)
Why is that I cannot still log on to the server even I have enter
my user ID and password?
Q)
FTP/SFTP
continually seem to get random "425 Can't Open Data Connection"
errors when transferring files.
Q) How
do I connect to a secure FTP server?
Q) What
is the difference between Implicit SSL and Explicit SSL?
Q) How do I configure
TurboFTP for use with Wingate / WinProxy?
Q) How do I configure
TurboFTP for use with ZoneAlarm?
Q) What
types of FTP servers does TurboFTP support?
Q) How
can I change the interval with which TurboFTP repeats trying to
connect to an FTP server?
Q) The http://
address I enter doesn't work.
Q) Why
is that I cannot still log on to the server even I have enter my
user ID and password?
A) Make your Internet
connection is working. If you are behind a firewall, you have to
connect to a server outside via firewall. Ask the administrator
of your network and fill in the correct firewall information in
the Options|Firewall tab. Some router-based firewalls require you
to use PASV mode (for data transfer).
Q) I
continually seem to get random "425 Can't Open Data Connection"
errors when transferring files.
A) It is very likely the
remote server is behind a router or a firewall. Switch TurboFTP
to Passive Mode if you have not done so (enable [Options|Firewall|Use
PASV mode]) or disable the Passive Mode if you are already using
it, and connect again. If you still get the 425 error code, let
us know the problem.
Q) How
do I connect to a secure FTP server?
A) If your FTP server
supports SSL/TLS, go to [Advanced Site Settings|Security|Secure
Connection] specify the secure connection type your server supports,
then launch the connection attempt as normal. After secure FTP connection
is established, you will see a secure lock icon  on the status bar.
You can double-click on it to see the server's SSL certificate information.
Q) What
is the difference between Implicit SSL and Explicit SSL?
A) In explicit SSL (or
in TLS) the FTP client needs to send an explicit command ( i.e.
"AUTH SSL" or "AUTH TLS") to FTP server to initiate a secure control
connection; while in implicit encryption the client establishes
secure control connection upon connection with the server. Default
server port for implicit SSL is 990.
Q) How
do I configure TurboFTP for use with Wingate / WinProxy?
A) If you are using Wingate's
FTP proxy, go to [Options|Firewall] and set the firewall type to
be [USER with no logon]. In the "Host" field enter the name/address
of the Wingate machine. In the "Port" field enter the service port
number of Wingate. Also enable the "Use Firewall" option. The other
options in this tab are not related to Wingate.
Above configuration applies to WinProxy's
FTP proxy as well.
Q) How
do I configure TurboFTP for use with ZoneAlarm?
A) With ZoneAlarm you
need to allow TurboFTP to connect to Local and Internet Zone (Program
Settings|"Allow connect" column). Additionally you need to enable
[Options|Firewall|Use PASV mode] in TurboFTP.
Q) What
types of FTP servers does TurboFTP support?
A) Currently TurboFTP
supports FTP server running on the following platforms: Unix ( e.g.
Solaris, FreeBSD, Linux, etc), Windows NT (support DOS style listing),
VMS. Server type is automatically detected and this frees users
from concerning about the type of server they are connecting to.
Q) How
can I change the interval TurboFTP repeats trying to connect to
a server?
A) Go to Options|Advanced|Retry
delay, set a new value (in seconds).
Q) The http://
address I enter doesn't work.
A) TurboFTP does not currently
support HTTP. TurboFTP only supports FTP (ftp://) addresses.
Other Sections of FAQ:
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