Q) Can I resume partially downloaded files that I began downloading with other software?

Q) How can I know whether the remote server supports broken download resume?

Q) I uploaded a text file to an FTP server and found that the size of the file on server is smaller than the local one.

Q) When uploading, sometimes I see an error "Can't open local file".

Q) Can I change the destination directory when a file is already put into the transfer queue for upload?

Q) Your program connects to the my web site and I can view the files. However, when I try to upload a file I get a STOR command and the transfer starts, but no text about the bytes send/total, time, and so appears in the status line. Then after some time it aborts...

Q) I just want to have a directory structure of files where I issue one command and the FTP uploads new or updated files (based on file size or date since last transfer) and also deleted files that are no longer needed.

Q) I clicked on the file I want to download and it goes to the bottom box. Now what to do next?
A) Just click the "Start Transfer" button on the toolbar to start transferring files in the queue. To enable immediate transfer on double-click, go to [Options | Advanced | Double click action].

Q) Can I resume partially downloaded files that I began downloading with other software?
A) You can change the local directory to that the partially downloaded file resides in. Then connect to the FTP site and start downloading the file. TurboFTP will detect the existing local file and pop up a Confirm Overwrite dialog box. Choose "Resume" to resume the last download.

Q) How can I know the whether the remote server supports broken download resume?
A) Just pay attention to the messages in the Log Window when you log into an FTP server. TurboFTP will check whether the server supports broken download resume after a connection is established. If yes, a status message "This site can resume broken downloads." will be displayed. Otherwise, it will say, "This site cannot resume broken download."

Q) I uploaded a text file to an FTP server and found that the size of the file on server is smaller than the local one.
A) You are connected to a UNIX server. TurboFTP automatically detects you are transferring an ASCII file and by default transfers it in ASCII mode, whereby the UNIX server will convert it to UNIX text format. While a line in text file of DOS format has a Line Feed and Carriage Return pair (LF/CR), the UNIX format only has a line feed. That is why the size becomes smaller after the text file is uploaded.

Q) When uploading, sometimes I see an error "Can't open local file".
A) This is due to a share violation. Be sure that you have not opened the file in other applications.

Q) Can I change the destination directory when a file is already put into the transfer queue for upload?
A) Yes. You can right click the file in the Queue Window and choose "Edit Queue Entry". Be sure to enter full path as the new destination path.

Q) Your program connects to the my web site and I can view the files. However, when I try to upload a file I get a STOR command and the transfer starts, but no text about the bytes send/total, time, and so appears in the status line. Then after some time it aborts...
A) Check whether [Options | Firewall | Use PASV mode] is enabled. If not, enable it, reconnect and upload again. If it doesn't solve the problem, contact us (Please attach relevant log in the email - right click in the log window and choose [Copy All] then paste it in your email).

Q) I just want to have a directory structure of files where I issue one command and the FTP uploads new or updated files (based on file size or date since last transfer) and also deleted files that are no longer needed.

A) The current version of turboftp does well support this. To enable this feature, please go to [Options | Advanced Con't] and select "Only upload newer files". Then connect to your server, drag your directory structure to transfer queue or the correspondent remote directory, and start the transfer. The comparison between local and remote files is based on the file time only. Older or identical local files will be skipped during the transfer and will be kept in the transfer queue for your information (If you have enabled "Retain skipped items in queue" in Options).

To ensure correct file time comparison, make sure the ftp server is located in the same time zone as your computer. Or you can adjust the "Server Time Offset" in the Advanced Site Settings of the ftp site's profile. You can verify this by checking the date/time of newly uploaded file that shows up in the remote browser pane.

The "Only upload newer file" feature can be enabled for individual site in stead of in the global settings as mentioned above (in the address book, Advanced Site Settings | Files).

Advanced synchronization feature has been included in the Folder Synchronizer.

Other Sections of FAQ:

• General Functions
• Connection
• File Synchronization
• TurboFTP Sync Service
• Ordering and Registration